The owner of the concrete company finally came out to inspect the job this morning. He pretty much said all the particles stuck in the sealer were our fault for not cleaning thoroughly and that they must have dropped off shelves, dryers and countertops after the laid down the sealer. (Yeah, that's why they are imbedded UNDER the sealer, right?) The paint chips and sticky spots with grass, he had warned us might not come up, so he says (He never told us this, or would I have agreed to have my floors sealed?). The dog prints, he says, are because our dog was vicious and aggressive towards them and so they were not able to tie her up while they worked with the doors open in a windstorm....Besides they had to hurry and get done before we arrived back home the following day.......(Um, OK?). The smudgy spots all over the entire floor are because we need to add a couple more layers of wax....Somehow that doesn't sound right either. And the white moisture spots that have popped up all over the house are totally out of their control and must be the fault of the builder who originally laid the concrete. UNBELIEVABLE.
He still wanted half of his payment and said they would not restrip the floors but only remove the areas containing strings, dryer lint, etc. and then smooth it out.
We were really struggling asking ourselves what the morally correct thing was to do in this situation. We realized they were out supplies and labor. The Christian in us wanted to reimburse them for at least what they invested in it, but at the same time they seemed to take no responsibility whatsoever to correct this thing.
So our appointment ended well this morning............with the guy storming out and slamming the front door.....with no plan to resolve the problems.....and no payment. Thankfully one of our son's best friends has a dad who happens to be an attorney, who offered to handle any potential repercussions. Meanwhile we are stuck with a mess for a floor. If you happen to come over for a visit please try to ignore them until we can figure out what to do next.
If you have a lot of indoor traffic and you love your floors, please tell me why. We are open to suggestions. We have had problems with wood floors being flooded in the past, and carpet just will not do. If you happen to have stained concrete or know anything about stained concrete, I would love to hear your advice on this matter. We've been given several names of companies but we are so leery now......
7 comments:
Maybe you should put a sign on your van that says " Don't use ***** flooring company, they do a crummy job"
You need to call the BBB and report them...
I have stained concrete flooring, however it was done as we were building our house. There are definitely imperfections, i.e. cracks in the floor, and other "normal" concrete imperfections. They DID tell us that although they will do their absolute best to deliver the results we wanted (stain color etc) there is no guarantee. We've lived in this house for two and a half years now, and have only re-waxed twice. I'm not sure what to do with the results you guys have...I'll go home this evening and look up the company that did ours (they are also they ONLY place in town we'll buy our floor wax). They did a great job, and even offered to come back the first two or so weeks after we moved in to give it another shine after all that traffic. I would DEFINITELY report this company to the BBB, and maybe even put it on your blog as a warning to all of us readers! :)
You would do all of your countrymen and neighbors a FAVOR by ending this guy's career of doing poor jobs on floors. Protect the next person by holding this company to the line.
I'd like to come up and help you put in a new floor, one square meter at a time.
My husband and I just stained some concrete ourselves. It was new construction so it's totally different I'm sure. We got our stuff from a place in Tulsa called Vancrete. They were awesome in instructing us how to do it ourselves. I would guess that they might be able to offer you some advice.
A lady named Betty that works in our building says her daughter and husband own their own business doing concrete design and live here in Norman. www.concreteworksdesign.com She said they do all of the work for the owner of Hobby Lobby and are doing ORU right now. Maybe you can ask them what you should do.
Well, my husband just sealed our garage floor with epoxy mix from quikrete from Lowes. It is like paint, dries shiny and is lovely and would cover your imperfections. Lisa A.
I asked a friend (Paul Stannuth)who has sold floor sealing products in the past what he would recommend for your floor. He said the best results in tests he had observed were from a penetrating sealer called Ashford Formua from the Curecrete company. A contact here in the Denver area is Bob Hamilton at Walter Industrial, 303-455-1960. Paul said you may cite his name and ask them if they have info about vendors in your area. Lyn
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